A Microsoft blamed Delta Air Lines for the persistence of a global failure in its systems, which led to the cancellation of more than 6 thousand flights. The technology giant claims that the airline has not modernized its IT infrastructure, unlike other major airlines that have managed to quickly overcome similar problems.
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The origin of the chaos lies in a software update from CrowdStrike, a cybersecurity company, which affected several customers, including several airlines. However, while other airlines were able to quickly overcome problems, Delta faced persistent difficulties.
A Microsoft claims to have offered immediate and free assistance to Delta, but the airline declined the assistance, opting to use services from other technology providers. The technology giant also claims that Delta did not respond to attempts to contact its CEO, Satya Nadella.
Delta, in turn, blames Microsoft and CrowdStrike, claiming massive investments in technology in recent years. The airline hired a renowned lawyer to seek compensation from both companies.
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The dispute between the two giants exposed a behind-the-scenes battle in the technology and air transport industry, with mutual accusations of responsibility for the chaos that affected hundreds of thousands of passengers.
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