Adoption of AI by IT professionals grows 71% in the last year; see search

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A new report from Freshworks, an enterprise software companyarial, found that the number of software applications on IT teams' work computers increased by 71% in the last year. To address this growing complexity, IT professionals are adopting AI to automate workflows and increase efficiency.

O report, titled “State of Workplace Technology,” also found that:

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  • IT professionals manage more software than ever before and see an opportunity for simplification.
  • IT teams put efficiency first.
  • AI eliminates repetitive tasks.

Senior IT leaders are adopting AI at a faster pace than lower-level IT professionals. The report also found that new generations are playing a key role in the adoption of AI.

A search from Freshworks estimates that companies in the US could save more than $15.000 per IT employee each year by using AI to eliminate time wasted on repetitive tasks. At the end of the day, a company with at least 5 employees and an average of 200 IT professionals on staff would be able to save at least $3 million annually using AI.

Impact of AI on productivity

The Freshworks survey found that IT professionals agree that AI frees up time spent on repetitive tasks (49%) and allows them to perform more complex and meaningful work (45%). IT professionals are also likely to save more than five hours per week by using AI to accomplish repetitive tasks.

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These results suggest that AI can have a significant impact on the productivity of IT professionals. By automating repetitive tasks, AI can free up time for IT professionals to focus on more strategic and analytical tasks. This can lead to improvements in work quality, customer service, and overall business efficiency.

Recommendations

The Freshworks report offers some recommendations for companies looking to adopt AI for their professionals. Among them are:

  • Start small and gradually increase your use of AI.
  • Invest in training for your IT professionals so they can make the most of AI’s capabilities.
  • Track the results of AI adoption to ensure it is being used effectively.

The adoption of AI by professionals in this area is a trend that is growing rapidly. As technology continues to develop, AI is likely to play an even more important role in the work of IT professionals.

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See also:

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