A Microsoft is testing a new chatbot with artificial intelligence (AI) for Xbox, which can be used to automate support tasks.
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Sources familiar with the company's plans Microsoft they told The Verge that the software giant has been testing an “embedded AI character” that becomes animated when answering Xbox support questions.
This chatbot Xbox is part of a larger effort by Microsoft to apply artificial intelligence to your Xbox platform and services. It is linked to the supporting documents of Microsoft to the Xbox network and ecosystem, and can answer questions and even process game refunds on the Xbox support site. Microsoft.
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“This agent can help you with your Xbox support questions,” says an internal description of the Xbox chatbot on Microsoft.
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In recent days, the Microsoft has expanded the testing pool for its Xbox chatbot, suggesting that this prototype, called the “Virtual Xbox Support Agent,” could one day handle support queries for all Xbox customers. A Microsoft confirmed the existence of the chatbot to The Verge.
“We are testing an Xbox Virtual Support Agent, an internal prototype of an animated character that can query Xbox Support topics via voice or text,” said Haiyan Zhang, general manager of AI for games at Xbox, in a statement to The Verge. “The prototype makes it easier and faster for gamers to get help with support topics using natural language, pulling information from existing Xbox support pages.”
The Xbox chatbot is similar to what Microsoft encourages its own customers to build to automate support tasks. A Microsoft It has its own Azure AI Bot Service that companies like Vodafone, PwC and others use to build AI conversational robots.
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The Xbox chatbot starts by asking players “How can I help you today?” and can quickly respond to support requests ranging from a broken Xbox to troubleshooting paid subscriptions. Sources indicate that the Xbox chatbot is also being tested internally at Microsoft for support inquiries for the Minecraft Realms subscription-based server hosting service.
During an Xbox all-hands meeting earlier this year, Xbox executives Microsoft outlined an “Xbox Everywhere” vision that included “AI innovation” as a key part of that ambition, along with its ecosystem of devices and an Xbox platform that allows gamers to play anywhere they want.
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