“This is definitely a watershed moment for Artificial Intelligence,” said Valyant AI founder Rob Carpenter in an interview with Fox News. “We will see AI leap from back-office processing and manufacturing facilities to consumer-facing, front-facing and traditionally human-only jobs.”
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Well-known fast food chains such as Chipotle, Popeye's and Domino's and Wingstop, as well as giants McDonald's and Taco Bell, are already using AIs in place of workers.
Wendy's began a partnership with Google earlier this month to “revolutionize the drive-thru experience with Artificial Intelligence“. A program pilotwill employ the AI of Google Cloud to talk to customers and take their orders.
“Within five to 10 years, I think most restaurant positions could be automated, and that will be from a variety of different technology providers,” Carpenter said.
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Valyant AI, the Fast food artificial intelligence
Valyant AI is behind a Artificial Intelligence “drive-through” similar to that of Google named Holly, who Carpenter said can outsell human employees. Holly has received more than 1 million drive-through fast food orders and is now working with Hardee's and Carl's Jr.
A Artificial Intelligence is already automating food ordering through self-service computer terminals, simplifying payment through mobile devices and even allowing robots to prepare meals, said Carpenter.
“What we see is that humans, on average, upsell – technique used to offer products of greater value than those customers were interested in – about 50% of the time,” Carpenter said. “Valyant sells around 200% on average. “It doesn’t matter if it’s 8 a.m. or 2 a.m., the AI still sounds more excited [than humans] and it never forgets the upsells,” he said.
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“They can add items to your order, they can modify items, they can remove items,” he continued. “Holly is going to roll with all of this.”
In a report in March, Goldman Sachs predicted that AI advances could eliminate or reduce 300 million jobs and the technology could create “significant disruption” in job markets globally.
(Source: Fox News)
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