Procon in São Paulo and Paraná notify Netflix of additional charges

A Netflix announced last week that will begin notifying users that the account on the platform should only be used by one household. As a result, those who share accounts with people who do not live in the same house will be charged a fee – as if it were an “extra point” fee that cable TV operators charge.

After the announcement, Consumer Protection and Defense agencies received several complaints from subscribers about the new measure, which led to the need for clarification.

Procon notifying Netflix about screen charges 🥹 pic.twitter.com/MtFUqJC1tT

— Letícia Alves (@alveeslee) May 25, 2023

O Procon/SP, in a statement released last Wednesday, reported that its notification seeks to understand what exactly Netflix is ​​announcing to its subscribers, whether the company is implementing new billing criteria and how this new access system will work.

 “Procon-SP advises consumers who have received any communication from the company about a change in the way the service subscription is charged and consider it irregular, to formally register a complaint on the website www.procon.sp.gov.br“, says the statement.

Already Procon of Paraná issued a notification highlighting that the company did not make it clear how it will differentiate users who are sharing their account from subscribers who only access the streaming service on different devices. The agency emphasizes that the measure adopted by the company may violate the Consumer Protection Code.

“The company’s advertising material, which is even available on its website, contains phrases such as “watch wherever you want”, which misleads consumers, as they imagine that the profiles can be used anywhere”, explains Claudia Silvano , coordinator of Procon-PR.

Netflix has 20 days to provide information to the agency.

@melissakiyo #netflix #netflixseries #netflixfilmes #procon #netflixbrasil #fast and furious ♬ original sound – Mel 🍯

Netflix starts charging for sharing passwords in Brazil; see the value

Yeah…it took a while, but it arrived! 😩 Netflix announced, this Tuesday (23), that it will begin notifying users that the account on the platform must be used by only one household. As a result, a fee will be charged for those who share accounts with people who do not live in the same house – as if it were an “extra point” fee, which cable TV operators charge. 💸

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